Spanish Customer Service for Leading Smart Home Tech Firm - Relocation to Athens

Mercier Consultancy is pleased to announce an exciting opportunity for a Spanish Customer Service Representative to join a leading Smart Home Technology Firm. This role involves relocation to Athens, Greece, and offers the chance to work in a cutting-edge industry focused on innovative home automation solutions.

In this role, you will be responsible for providing top-tier customer support to Spanish-speaking clients, assisting with product inquiries, technical troubleshooting, and service-related questions. Your expertise will help ensure customer satisfaction and drive the adoption of smart home technologies.

Responsibilities

• Provide exceptional customer service in Spanish for smart home technology products and services
• Assist with product setup, troubleshooting, and resolving technical issues
• Guide customers through product features and usage to maximize satisfaction
• Document customer interactions and technical details thoroughly in CRM systems
• Collaborate with engineering and product teams to escalate and resolve complex issues
• Stay informed about the latest developments and trends in smart home technology

Requirements

• Fluent in Spanish and English, with excellent communication skills
• Willingness to relocate to Athens, Greece
• Strong customer service skills with a technical aptitude
• Experience in customer service or technical support, preferably in smart home technology or related sectors
• Ability to troubleshoot and resolve technical problems efficiently
• Detail-oriented with strong organizational and problem-solving abilities
• Familiarity with CRM software and customer support tools
• Enthusiasm for technology and innovation

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...