Spanish Customer Service for Digital Banking - Athens, Fully Paid Relocation

Mercier Consultancy is seeking a dedicated Spanish Customer Service Representative to join our Client's Digital Bank team based in Athens, Greece. This role offers a unique opportunity with fully paid relocation, enabling you to be part of an innovative financial services environment.

In this position, you will assist Spanish-speaking clients by providing high-quality customer service related to digital banking products, services, and inquiries. Your fluency in Spanish will be crucial in ensuring effective communication and a seamless banking experience for our customers.

Responsibilities

• Provide exceptional customer support in Spanish for digital banking products and services
• Assist with account inquiries, transactions, technical issues, and product information
• Resolve customer complaints and issues promptly and professionally
• Document all customer interactions accurately in the CRM system
• Collaborate with internal teams to improve customer experience and service delivery
• Stay updated on digital banking trends, products, and regulations

Requirements

• Fluency in Spanish and English, with excellent communication skills
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter
• Previous experience in customer service, preferably in banking or financial services
• Strong problem-solving skills and attention to detail
• Ability to work efficiently in a fast-paced, technology-driven environment
• Willingness to relocate to Athens, Greece with full relocation support provided
• Familiarity with CRM systems and digital banking platforms is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...