Portuguese Customer Service for Airline Booking Company - Athens, Greece
Posted about 2 months ago
Mercier Consultancy is seeking a dedicated Portuguese Customer Service Representative for our Client, a leading Airline Booking Company based in Athens, Greece. In this key position, you will provide excellent support to Portuguese-speaking customers, assisting them with airline bookings and travel-related inquiries.
Your proficiency in Portuguese will be instrumental in helping clients book flights, manage reservations, and resolve any issues they encounter. By delivering exceptional service, you will play a vital role in ensuring a smooth and enjoyable travel experience for our customers.
Responsibilities
- Provide outstanding customer service in Portuguese regarding airline bookings and travel inquiries
- Assist customers with flight reservations, changes, cancellations, and special requests
- Resolve customer issues promptly and professionally
- Maintain accurate records of customer interactions within the CRM system
- Coordinate with airline partners to facilitate customer needs
- Collect and communicate customer feedback to improve service quality
- Stay informed about airline policies, pricing, and industry trends
Requirements
- Fluency in Portuguese and English with excellent communication skills is required
- Native Portuguese speakers preferred; please state your nationality and native language clearly in your C.V. and/or Cover Letter
- Prior experience in customer service, especially in airline or travel sectors, is advantageous
- Strong problem-solving skills and customer-oriented mindset
- Ability to handle multiple inquiries efficiently in a fast-paced environment
- Detail-oriented with good organizational skills
- Familiarity with CRM systems and customer support software is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
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