French Speaking FinTech Customer Support - Athens, Fully Paid Relocation

Mercier Consultancy is seeking a dedicated French Speaking FinTech Customer Support Representative to join our team in Athens, Greece, with a fully paid relocation package. You will be responsible for delivering exceptional support to our French-speaking customers, ensuring their inquiries and issues related to FinTech products and services are resolved promptly and effectively.

This role offers a chance to be part of a dynamic fintech environment while experiencing the rich culture and lifestyle of Athens.

Responsibilities

• Respond to customer inquiries accurately and efficiently in French
• Assist customers with their FinTech product related issues and provide effective solutions
• Maintain detailed records of customer interactions using CRM software
• Collaborate with cross-functional teams to resolve complex customer issues
• Stay informed on current fintech industry trends and company offerings
• Gather and relay customer feedback to improve service quality and product features

Requirements

• Fluency in French and English, both spoken and written
• Experience in customer support roles within the FinTech or financial services industries
• Strong communication and problem-solving skills
• Ability to adapt and work effectively in a fast-paced, multicultural environment
• Customer-focused approach with attention to detail
• Willingness to relocate to Athens with comprehensive relocation support provided

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )

• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Monthly Performance Bonus
• Free Greek Course
• And More...