French Customer Service for Airline Booking Company - Relocation to Greece
Posted about 2 months ago
Mercier Consultancy is thrilled to offer a unique opportunity for a French Speaking Customer Service Representative to join our Client, a leading Airline Booking Company, with relocation to Greece. In this vital role, you will provide exceptional support to French-speaking customers, managing airline bookings and assisting with travel-related inquiries.
Your fluency in French and passion for travel will enable you to deliver clear, professional assistance, ensuring customers experience smooth and hassle-free booking processes. Relocation to Greece offers an exciting chance to work in a vibrant and dynamic environment focused on travel and customer satisfaction.
Responsibilities
- Provide excellent customer service in French handling airline booking inquiries
- Assist customers with flight reservations, cancellations, changes, and travel documentation
- Resolve booking issues and customer complaints professionally and efficiently
- Maintain accurate records of customer interactions in the CRM system
- Collaborate with airline partners and internal teams to ensure timely and correct bookings
- Keep up-to-date with airline policies and travel regulations to assist customers effectively
- Gather customer feedback to improve service quality and customer experience
Requirements
- Fluency in French and English, with excellent communication skills
- Strong customer service orientation with problem-solving abilities
- Experience in customer service, preferably in the travel or airline industry, is a plus
- Willingness to relocate to Greece and adapt to a new work environment
- Ability to handle multiple customer inquiries efficiently in a fast-paced setting
- Detail-oriented with strong organizational skills
- Passion for travel and helping customers have smooth booking experiences
- Familiarity with customer support software and CRM systems is advantageous
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
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