Customer Service for French IT Support - Greece, Fully Paid Relocation
Posted about 2 months ago
Mercier Consultancy is thrilled to offer a Customer Service role specializing in French IT Support, located in Greece with a fully paid relocation package! This is a fantastic opportunity for French-speaking professionals looking to advance their careers in IT support while enjoying the vibrant lifestyle that Greece has to offer.
As a Customer Service Representative, you will provide expert IT support and assistance to French-speaking clients, ensuring swift resolution of technical issues and delivering excellent customer experiences.
Responsibilities
- Offer dedicated IT support and customer service in French via phone, email, and chat.
- Guide customers through troubleshooting steps to resolve technical issues effectively.
- Document customer interactions and solutions accurately within support systems.
- Collaborate with technical teams to escalate and manage complex issues.
- Stay informed about the latest IT products, services, and procedures.
- Deliver timely, professional, and empathetic customer support.
- Participate in ongoing training to improve technical knowledge and customer service skills.
Requirements
- A native level of fluency in French and a minimum level of B2 in English, both spoken and written. Please specify your nationality and native language in your C.V. and/or cover letter.
- Previous experience in customer service or IT support roles is preferred.
- Strong communication, problem-solving, and interpersonal skills.
- Willingness to relocate to Greece; relocation expenses will be fully covered.
- Ability to work efficiently in a dynamic and fast-paced environment.
- Basic technical aptitude and familiarity with IT support concepts.
- Experience with customer support software and ticketing systems is beneficial.
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
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