Patient Intake & Care Coordinator

Outsourcing Advantage is seeking a Patient Intake & Care Coordinator who is responsible for managing inbound patient inquiries, scheduling appointments, converting leads into scheduled evaluations, completing insurance verification and pre-authorizations, and coordinating care between patients and providers.

Key responsibilities include:

• Respond to inbound patient inquiries via phone, email, and messaging platforms, providing clear information on services and next steps.
• Convert qualified patient inquiries into scheduled evaluations and maintain accurate appointment calendars.
• Verify insurance eligibility and benefits, prepare and submit prior authorizations, and track approval status with payers.
• Gather and organize documentation supporting medical necessity, and communicate coverage and patient financial responsibility.
• Coordinate with healthcare providers on scheduling and documentation requirements, ensuring intake forms and consents are completed.
• Maintain accurate records in CRM/EMR systems, follow up on missing documentation, and update authorizations to support continuity of care.
• Conduct follow-up and retention activities, including returning missed calls, tracking active/pending cases, patient check-ins, and re-engaging paused or discontinued patients.

Requirements

• Experience in U.S. medical office administration, patient intake, or healthcare
• coordination
• Excellent English communication skills at a C1 Level (verbal and written)
• Comfortable handling phone-based communication with patients
• Experience using CRM, EMR, or EHR systems
• Strong organizational skills and ability to manage multiple cases simultaneously

Preferred Qualifications:

• Experience in behavioral health or psychiatry
• Experience working with U.S-based healthcare organizations
• Experience in consultative phone sales or lead conversion
• Experience completing insurance verifications and prior authorizations
• Strong understanding of U.S. commercial insurance processes

Benefits

• Opportunity to work on diverse and exciting projects

• Supportive and collaborative work environment.

• Weekly payments.

• Weekends off.

• Welcome Bonus

• Performance Bonus

• Over-time Bonus

• Growth Opportunities

• Earn bonuses for getting your friends hired

• National holidays pay double the hourly rate