The Quality Safety Value (QSV) Watch Officer plays a critical role in monitoring, analyzing, and coordinating responses to patient safety, clinical quality, and operational risks during the deployment and sustainment of the VA’s Oracle Health EHR system. This role operates within a command center or watch environment, ensuring real-time situational awareness and rapid escalation of issues that may impact veteran care.

The Watch Officer serves as a central point of coordination across clinical, technical, and operational teams, helping ensure that safety events, system defects, workflow disruptions, and quality concerns are identified, triaged, and resolved effectively.

Operational Monitoring & Incident Management

Provide continuous monitoring of QSV-related incidents, risks, and alerts during EHR deployment and go-live activities
Triage incoming issues related to patient safety, clinical workflows, and system performance
Maintain situational awareness of system-wide impacts across VA medical centers

Escalation & Coordination

Coordinate timely escalation of critical safety and quality events to appropriate leadership and response teams
Serve as liaison between clinical staff, IT teams, Oracle Health representatives, and program leadership
Facilitate incident response calls, huddles, and command center briefings

Quality & Safety Oversight

Identify trends or patterns in safety events, near misses, and workflow disruptions
Support root cause analysis and corrective action tracking
Ensure alignment with VA patient safety protocols and regulatory requirements

Documentation & Reporting

Maintain accurate logs of incidents, actions taken, and resolution status
Develop situation reports (SITREPs), dashboards, and executive summaries
Track key performance indicators (KPIs) related to quality, safety, and system performance