We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations.

The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking.

Working Hours: 10:00 AM – 6:00 PM EST

### Key Responsibilities:

Lead / Quote Follow-Up & Conversion

Follow up on existing quotes at pre-determined times

Engage prospects to understand trip details, needs, and decision timelines

Convert qualified leads into booked reservations

Customer Relationship Management

Build rapport with schools, corporate clients, tour groups, and private customers

Maintain consistent communication throughout the sales cycle

Provide professional, friendly, and knowledgeable service

Objection Handling & Closing

Address customer questions regarding pricing, availability, and safety

Reinforce company value propositions (safety record, reliability, service quality)

Proactively close sales and secure deposits

Lead Management & CRM Tracking

Maintain accurate records of all interactions in CRM system

Track lead status, follow-ups, and conversion outcomes

Ensure no opportunities fall through the cracks

Feedback Collection & Continuous Improvement

Gather feedback from lost or inactive leads

Identify trends in objections or lost business

Provide insights to management to improve pricing, service, and sales strategy

### Qualifications:

2+ years of inside sales, customer service, or call center experience

Strong phone presence and written communication skills

Excellent organizational and time management abilities

Comfortable using CRM systems and sales tools

Ability to handle multiple inquiries and prioritize effectively

Self-motivated with a results-oriented mindset

### Key Performance Indicators (KPIs):

Outbound calls made on time

Conversion rates

Contact rate

Quote to Reservation

Quote to Re-Quote

Follow-up completion rate

Customer satisfaction scores

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.

Inside Sales Consultant

Other open roles at 1840 & Company(6)