Junior IT Service Desk

Company Profile

AMPLUS Technologies is a pioneering, innovative and Great Place to Work Certified, IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of 2000’s, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years.

In AMPLUS Technologies, we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach.

Due to the continuous growth of our company, we are currently looking for a Junior IT Service Desk to join our team.

Responsibilities

• Receive and handle incoming user requests via telephone.
• Accurately log, update, and track incidents and service requests in ServiceNow.
• Identify, assess, and correctly categorize IT issues and requests.
• Prioritize tickets based on urgency and impact, following established procedures.
• Ensure all tickets are clearly and thoroughly documented.
• Escalate requests to appropriate IT teams when necessary.

Requirements

• B.Sc. in Information Technology, Computer Science or equivalent discipline.
• Approximately 6 months of experience in an IT support, helpdesk, or service desk role.
• Basic IT knowledge, enabling correct understanding and classification of user requests.
• Fluency in Greek and in English, both written and spoken.
• Strong communication skills to collaborate effectively with team members.
• Multi-tasking and organizational skills, ability to work under tight deadlines.
• Problem-solving and analytical skills.

Benefits

• Competitive salary
• Great Place to Work Certified Company
• Mentorship program for induction
• Monthly Meal coupons
• Continuous learning and development opportunities in IT industry
• Modern, stable, and challenging work environment

All applications will be treated in strict confidence!

In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!