Center of Excellence Coordinator

Location: Austin, Texas (Hybrid)
Schedule: 3 days onsite in office / 2 days remote (work-from-home)

Position Summary

The Center of Excellence Coordinator plays a critical role in supporting the patient development and impairment rating process by ensuring accurate medical record management, timely case coordination, and effective communication across all stakeholders. This position serves as a central point of coordination between Authorized Representatives (ARs), Impairment Rating (IR) Physicians, patients, and internal teams to ensure a seamless, compliant, and patient-focused experience.

The ideal candidate is highly organized, detail-oriented, and skilled at managing multiple priorities in a fast-paced healthcare environment while maintaining exceptional service standards and advocacy for patient benefits.

Key Responsibilities

• Coordinate and manage the collection, review, and organization of medical records to support impairment rating and patient development processes.
• Facilitate timely scheduling, tracking, and completion of impairment ratings and related documentation.
• Serve as a liaison between Authorized Representatives (ARs), IR Physicians, patients, and internal stakeholders to ensure clear and proactive communication.
• Monitor case progress and follow up on outstanding documentation, records, and physician reports to maintain workflow efficiency.
• Ensure accuracy, completeness, and compliance of case files and supporting documentation.
• Collaborate cross-functionally with clinical and administrative teams to optimize service delivery and patient outcomes.
• Provide high-level customer service and support to patients and stakeholders throughout the coordination process.
• Identify and escalate delays, discrepancies, or process issues as needed to support timely resolution.
• Maintain confidentiality and compliance with HIPAA and organizational policies.

Qualifications

• 2+ years of experience in healthcare coordination, case management support, medical administration, or a related field preferred.
• Knowledge of medical terminology, medical records management, and healthcare documentation processes.
• Strong organizational skills with the ability to manage multiple cases and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and electronic medical record (EMR) systems preferred.
• Ability to work collaboratively in a hybrid team environment while maintaining a high level of professionalism and attention to detail.

Preferred Skills

• Experience working with impairment ratings, workers’ compensation, or legal/medical coordination processes.
• Strong problem-solving and stakeholder management abilities.
• Patient-centered mindset with a commitment to service excellence.