Virtual Medical Receptionist - Patient Facing

Overview

We are seeking a bilingual English/Spanish Virtual Medical Receptionist to support a fast-paced Urgent Care practice. This is a highly patient-facing virtual role involving Zoom video calls, phone communication, scheduling, patient intake, insurance verification, authorizations, and EMR management.

The ideal candidate is professional, organized, comfortable on camera, and experienced in delivering excellent patient service in a remote healthcare environment. Long-term growth opportunities are available for reliable, high-performing team members.

Responsibilities:

• Serve as the virtual front desk and first point of contact for patients
• Communicate with patients via Zoom video calls, phone, and messaging platforms
• Schedule, confirm, and manage patient appointments
• Verify insurance eligibility and process authorizations
• Complete patient intake and maintain accurate medical records
• Manage high-volume inbound and outbound patient communications
• Deliver a professional, welcoming, and patient-focused virtual experience

Requirements

• Minimum 1+ years of experience supporting a U.S.-based medical practice in front desk or similar role is a must.
• Experience with insurance verification
• Comfortable communicating with patients through Zoom/video calls
• Fully bilingual in English and Spanish
• Professional appearance and strong virtual communication skills
• Strong organizational and multitasking skills
• Ability to work independently in a remote environment

Schedule: 48 hours per week

Working Hours: Monday–Saturday, 8:00 AM – 5:00 PM PST

Compensation: $6.00/hour | Independent Contractor Position