Junior Support Consultant (RedRabbit)

We are seeking a Junior Support Consultant who is enthusiastic, self-disciplined, and a dedicated people’s person with a strong interest in property management and software solutions. Experience with maintenance and inspection in the property industry is essential.

Key Skills:

• In-depth understanding of the company's products and solutions.
• Ability to support clients through responding to incoming calls & tickets.
• Assist clients in optimising software usage based on their business needs.
• Focus on client education and retention, not sales.
• Proven ability to manage and interpret large volumes of data.
• Strong verbal and written communication skills, especially via email.
• Good Excel skills.
• Strong training and presentation capabilities.
• Exceptional attention to detail.

Requirements

• Technical aptitude to understand software functionality.
• Eagerness to stay current with technology trends and best practices.
• Positive and professional phone manner.
• CRM experience
• Ability to work under pressure and manage time effectively.
• Self-motivated with strong organisational skills.
• Basic understanding of accounting principles.