Medical Billing Specialist | Collections | Get a 21K Signing Bonus
Posted about 1 month ago
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Collections Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles & responsibilities:
- Review and analyze accounts receivables (A/R) reports to identify unpaid claims or patient balances
- Perform collection calls to patients/residents to resolve outstanding balances and secure payments
- Ensure accurate and timely documentation of all collection activities and account updates in the system
- Communicate professionally and empathetically with patients, clients, and billers
- Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards
- Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately
- Maintain confidentiality and adhere to HIPAA and data privacy policies at all times
- Participate in training sessions, team meetings, and performance reviews as scheduled
- Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned
Requirements
- At least 1 year of experience in US healthcare medical billing or collections, preferably in a BPO setting
- Knowledge of insurance billing processes, claims follow-up, denials management, and EOBs/EOPs
- Strong communication and negotiation skills with an empathetic but assertive approach
- Ability to work in a fast-paced, metric-driven environment with minimal supervision
- Proficiency in MS Office and billing software (SNF Metrics, Transworld etc.)
- Willing to work onsite in Shaw Blvd, Mandaluyong
- Amenable to night shift and flexible working hours based on client requirements
Benefits
What Can We Offer You?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid Time Off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our Commitment to You
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all-inclusive environment where everyone thrives
Other open roles at ISTA Personnel Solutions(6)
Welcome to ISTA Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At ISTA Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without ISTA, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.
Key team members
Nicole Barrish
DJ Narvaez RN
Cindy Mojela
Carmin Myburgh
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