German Speaking Customer Service for Insurance Company in Greece
Posted 2 months ago
Patrique Mercier Recruitment FR is delighted to offer a position for a German Speaking Customer Service Representative at a reputable insurance company based in Greece. This role involves providing excellent customer support to German-speaking clients, assisting them with their insurance inquiries and claims.
Responsibilities
- Provide professional and efficient customer service to German-speaking clients via phone, email, and chat regarding insurance products and services.
- Assist customers with policy information, claims processing, and other insurance-related inquiries.
- Handle customer complaints and resolve issues promptly to ensure customer satisfaction and retention.
- Maintain comprehensive knowledge of company insurance products, terms, and conditions.
- Document customer interactions accurately and maintain detailed records for compliance.
- Collaborate with internal teams to facilitate prompt resolution of complex client issues.
Requirements
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably within the insurance or financial services sector.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Proficiency in customer service software and Microsoft Office applications.
- Detail-oriented with excellent problem-solving skills.
- Ability to work effectively both independently and as part of a team.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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