Dutch Speaking Customer Service for E-commerce Company in Greece
Posted 2 months ago
Patrique Mercier Recruitment FR is pleased to offer a fantastic opportunity for a Dutch Speaking Customer Service Representative to join a thriving e-commerce company based in Greece. This role involves providing top-quality support to Dutch-speaking customers, ensuring a smooth and enjoyable shopping experience.
Responsibilities
- Deliver exceptional customer service to Dutch-speaking clients through phone, email, and chat channels.
- Assist customers with product inquiries, order processing, returns, and general support.
- Handle customer complaints and resolve issues promptly to maintain high satisfaction levels.
- Collaborate with internal departments such as logistics and sales to address customer needs effectively.
- Maintain detailed and accurate records of customer interactions and transactions.
- Stay updated on company products, services, and promotional campaigns to provide accurate information.
Requirements
- Fluency in Dutch and English, both spoken and written.
- Previous experience in customer service, preferably in an e-commerce or retail environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to work under pressure.
- Proficiency with customer service software and Microsoft Office applications.
- Detail-oriented with strong organizational and multitasking skills.
- A customer-focused attitude and a willingness to go the extra mile to ensure satisfaction.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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