NOC Engineer (Tier 3)

We are looking for a NOC Engineer to join our team and take on a vital role in one of the core functions of ikeja’s business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space.

At ikeja, we believe in providing more than just a quality wireless internet solution - we’re dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development. 

Role Overview

As a Tier 3 NOC Engineer, you will play a critical role in ensuring the stability and performance of ikeja's network. Working within the Network Operations Centre, you will be responsible for advanced monitoring, troubleshooting and escalation management - acting as a key technical resource for both the NOC team and field operations.

Key Responsibilities

• Continuously monitor network infrastructure to identify and respond to site and sector outages, performance degradation and connectivity issues.
• Provide advanced technical support for complex network faults, including issues related to network quality, VPN, VoIP and cloud-based services.
• Manage escalations by coordinating with internal teams and field engineers to ensure timely resolution of outages and service disruptions.
• Support field teams with remote troubleshooting, device configuration and technical guidance as needed.
• Monitor and manage network node capacity, proactively identifying saturation risks and coordinating client migrations and sector planning with infrastructure teams.
• Maintain and update monitoring systems to ensure accurate and comprehensive network visibility.
• Identify recurring faults and trends, implementing tracking measures and recommending long-term solutions.
• Communicate network status updates clearly and promptly to relevant internal stakeholders at shift handovers and during incidents.

Requirements

• 3 - 4 years' experience in a NOC environment with at least one recognised network qualification.
• In-depth knowledge of IP networking, basic dynamic routing protocols and ISP network design, at a CCNP level of proficiency.
• Hands-on experience with Mikrotik, Ubiquiti, Cambium, or related wireless vendors.
• Sound understanding of PtMP wireless technologies, including 5GHz and 2.4GHz applications.
• Strong understanding of network topology, including access and core network layers and the impact of failures across linked infrastructure.
• Ability to quickly detect, diagnose and communicate the impact of network faults.
• Confident in managing escalations independently and coordinating responses across technical teams.
• Strong problem-solving skills with a calm and methodical approach under pressure.

Benefits

• The opportunity to grow both in your personal and professional capacity.
• Health insurance and provident fund.
• Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply:

To apply for this role, please submit your recent resume outlining your experience and qualifications.

Closing date: 14 May 2026

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.