Field Team Technician

We are looking for a hands on Field Team Technician to join our team and take on a vital role in one of the core functions of ikeja’s business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space.

At ikeja, we believe in providing more than just a quality wireless internet solution – we’re dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.

Key Responsibilities

As a Field Team Technician, you will be responsible for the hands-on installation, maintenance and troubleshooting of ikeja's network infrastructure across Cape Town. You will work directly with customers and alongside your team to ensure high-quality connectivity and a professional service experience.

Installation & Deployment

• Prepare, mount and install network equipment at customer premises in line with ikeja's quality standards.
• Perform equipment alignment and conduct post-installation quality checks, including speed tests and signal reporting.
• Educate customers on their connectivity setup and how to manage their accounts.
• Ensure all installation tickets are completed accurately and closed out in a timely manner.

Maintenance & Troubleshooting

• Carry out general maintenance tasks across sites in Cape Town, including equipment replacements, relocations, troubleshooting, upgrades and realignments.
• Follow all standard operating procedures and safety protocols during site work.
• Ensure all allocated tasks are completed to standard and properly closed out.

Customer Engagement

• Serve as a professional and friendly representative of ikeja during all customer interactions.
• Provide clear guidance to customers and address queries with a solutions-oriented approach.
• Use diagnostic tools to identify and resolve connectivity issues.

Driving

NB: A valid South African driver's license held for a minimum of one year is a strict requirement for this role.

• Track fuel usage and maintain company vehicle if assigned.
• Assist with inspections, servicing or vehicle pick-ups.
• Act as designated driver when operationally required.

Requirements

• Matric or Grade 12 (advantageous).
• 1 - 2 years' experience in telecommunications, field operations or a similar technical support role would be favorable (e.g. DSTV installations, Wi-Fi installations).
• Excellent communication and troubleshooting skills.
• Comfortable working at heights and with tools/equipment.
• Strong task completion and time management abilities.
• Valid driver’s license (held for a minimum of 1 year).
• Bonus: you live in or are familiar with all the areas we serve.

How to apply:

To apply for this role, please submit an updated resume outlining your experience and qualifications.

Closing date: 14 May 2026

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.

Benefits

• The opportunity to grow both in your personal and professional capacity.
• Health insurance and provident fund.
• Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply:

To apply for this role, please submit your recent resume outlining your experience and qualifications.

Closing date: 14 May 2026

Should you not hear from us within 14 working days of the closing date, please consider your application unsuccessful.