Nextep’s Customer Service Specialists serve our clients with the best darn customer service they could ask for. They are passionate about finding answers to our client's questions when they call, email, or chat with us. If you love to work with people, don’t stop until the problem is solved, and are reliable and timely, apply today!
About the role:
- Quite frankly, there is no “typical day” for our customer service team. One minute you could be answering client questions about benefits and the next you are working through system processes relating to payroll, HR and so much more!
- Assist with the maintenance and optimization of internal systems and processes to improve efficiency and effectiveness
- Our customer service specialists provide support to benefits, payroll, and HR teams by responding to client employee calls, emails, and chats.
- Customer service is key for this role because you’ll spend a good portion of your time helping clients, answering questions, and finding solutions.
- Respond to inquiries and requests from clients and internal stakeholders in a timely and professional manner.
About us:
Nextep has four values that you’ll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.
We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!
Requirements
About you:
- You have a knack for customer service, and two years of customer service experience.
- You have a high school diploma or equivalent.
- You exhibit a high level of problem-solving skills and commitment to quality and client satisfaction.
Benefits
About benefits:
- 100% paid health, vision, and dental insurance for employees
- Up to 12 weeks of paid parental leave
- 401(k) matching
- Employer paid telehealth services, including mental health resources
Other open roles at Nextep(6)
Most founders don't start a business because they love navigating HR compliance, filing payroll taxes, or negotiating healthcare premiums. They start a business to build something great. But as a company grows, the administrative burden grows with it. That is where Nextep comes in. As an industry-leading, IRS-certified Professional Employer Organization (PEO), we take the heavy lifting of human resources, employee benefits, risk management, and full-service payroll off your shoulders. We believe that behind every W-2 is a real person, and behind every business is a leadership team that needs their time back. We differentiate our PEO partnership by combining world-class human support with intuitive technology: True Partnership: You aren't just a ticket number. Every client gets a dedicated Client Success Manager, backed by a specialized team of HR, benefits, and payroll experts. Accessible Technology: Our all-in-one platform and Elevate by Nextep™ mobile app empower your employees to manage their employment lifecycle effortlessly from anywhere. Transparent, Flat-Fee Billing: We believe in honest partnerships, which means no hidden fees and no percentage-based payroll billing. You always know exactly what you are paying for. To give you total peace of mind, we hold the industry's most rigorous accreditations, including the IRS Certified Professional Employer Organization (CPEO) designation, Employer Services Assurance Corporation (ESAC) certification, SOC 1®, Type 2 recognition, and ClearlyRated's Best of HR Services® award. We handle the complexities of compliance and administration so you can get back to growing your business. Because ultimately, everything we do is driven by one core mission: elevating the employment experience and enriching people's lives.
Key team members
Brian Fayak
Tracey Hixon
Rebecca Perot-Tripp
Gregory Bondarenko
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