Nextep’s Benefits Specialists know the importance of arming people with knowledge and peace of mind. They build relationships with their clients through superior customer service and deep benefits knowledge. As the experts, our coordinators are benefit problem-solvers, giving clients the comfort of knowing they have chosen the right benefits for their employees. If you’re a people person and an expert multi-tasker with strong communication skills, this might be the position for you!
About the role:
- Our Benefit Specialists are responsible for building a relationship with our clients and helping them with their benefits questions.
- Serve as a primary point of contact for clients regarding benefits-related matters. Provide expert advice, guidance, and recommendations on benefit plan options, compliance, and cost-effective solutions.
- Collaborate with clients to facilitate smooth and successful open enrollment processes. Assist in developing communication materials and conducting educational sessions for employees.
- Stay updated on federal, state, and local laws governing employee benefits. Ensure compliance with regulations such as ERISA, ACA, HIPAA, and other relevant statutes.
- Being detail-oriented will come in handy, because you’ll be responsible for researching and resolving enrollment and billing discrepancies for your clients.
Requirements
About you:
- You have employee benefits experience with comprehensive benefit plans.
- You have a knack for customer service, and two to four years of experience to show it.
- You exhibit a high level of problem-solving skills and commitment to quality and client satisfaction.
- You have a high school diploma or equivalent.
Benefits
About benefits:
- 100% paid health, vision, and dental insurance for employees
- Up to 12 weeks of paid parental leave
- 401(k) matching
- Employer paid telehealth services, including mental health resources
About us:
Nextep has four values that you’ll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.
We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!
Other open roles at Nextep(6)
Most founders don't start a business because they love navigating HR compliance, filing payroll taxes, or negotiating healthcare premiums. They start a business to build something great. But as a company grows, the administrative burden grows with it. That is where Nextep comes in. As an industry-leading, IRS-certified Professional Employer Organization (PEO), we take the heavy lifting of human resources, employee benefits, risk management, and full-service payroll off your shoulders. We believe that behind every W-2 is a real person, and behind every business is a leadership team that needs their time back. We differentiate our PEO partnership by combining world-class human support with intuitive technology: True Partnership: You aren't just a ticket number. Every client gets a dedicated Client Success Manager, backed by a specialized team of HR, benefits, and payroll experts. Accessible Technology: Our all-in-one platform and Elevate by Nextep™ mobile app empower your employees to manage their employment lifecycle effortlessly from anywhere. Transparent, Flat-Fee Billing: We believe in honest partnerships, which means no hidden fees and no percentage-based payroll billing. You always know exactly what you are paying for. To give you total peace of mind, we hold the industry's most rigorous accreditations, including the IRS Certified Professional Employer Organization (CPEO) designation, Employer Services Assurance Corporation (ESAC) certification, SOC 1®, Type 2 recognition, and ClearlyRated's Best of HR Services® award. We handle the complexities of compliance and administration so you can get back to growing your business. Because ultimately, everything we do is driven by one core mission: elevating the employment experience and enriching people's lives.
Key team members
Brian Fayak
Tracey Hixon
Rebecca Perot-Tripp
Gregory Bondarenko
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