Community Manager

Description

The role

This position has the purpose of coordinating and managing direct communication through all digital channels in a proactive way; in this way we can maintain customer satisfaction in line with the needs of our customers.

What will you do?

• You will manage the monthly calendar (publishing, monitoring and responding) for our client's social networks, being the interlocutor with them to solve any doubts.
• You will be in charge of publishing the monthly content plan, answering all comments and queries received, strengthening the link with consumers, and detecting possible trends, conversations or fads that may arise in the different social media platforms.
• You will actively monitor and identify conversation trends and cultural moments relevant to the brand, capitalizing on them through real-time marketing opportunities in coordination with the creative agency.
• You will detect, contact, and foster conversations with influencers, superfans and key opinion leaders (KOLs), leveraging their relevance to amplify brand messages and increase engagement.
• The channels you will manage will be social networks (Social Media).
• You will also promote some of the content on the networks.
• You will proactively participate in team meetings in order to report on the status of the project, in addition to content creation.
• You will produce monthly quantitative and qualitative reports on Social Media and Care performance.
• You will research new trends in RRSS that contribute to the creation of content for brands and/or current clients, identifying new formats, platforms, and tone-of-voice approaches to keep the brand relevant.

Requirements

• A bilingual person in spanish and english someone who manages social networks and is up to date with the latest news.
• A person completely immersed in USA digital culture who enjoys being aware of everything that happens around the digital world.
• A person oriented to help consumers, organized and attentive to detail.
• A sociable person who enjoys community management and generating good engagement with everyone.
• Availability to work full time.
• Availability to be hired in Mexico.

Benefits

• Major medical expenses insurance, at Findasensewe care about your well-being
• Meal benefits through grocery vouchers.
• You can work from home, from a coworking space, from another Findasense office, or from anywhere in the world, in line with our Hybrid Way of Work policy.
• Flexible working hours to support your work–life balance.
• Internal mobility, so you can explore other positions within Findasense.
• You’ll be able to participate in our volunteer program, with 40 working hours per year to collaborate with organizations that support community service or volunteer initiatives.