Account Manager

Workable covers the full hiring-to-employment lifecycle in one platform. A mature applicant tracking system — with access to 200+ job boards and 400M+ candidate profiles — sits alongside employee management, onboarding, time tracking, and performance tools. In 2026, Workable launched the first end-to-end AI recruiting agent: it sources, screens, and qualifies candidates autonomously. Over 6,000 companies in 100+ countries use Workable. 35,000+ companies have hired through it, making 2.1 million hires and counting. As an Account Manager, you will play a pivotal role in supporting our clients and driving business growth within the UK market. You will be responsible for nurturing relationships, ensuring customer satisfaction, and contributing to the company’s revenue objectives.

Key responsibilities include:

• Managing a portfolio of customer accounts and conducting regular check-ins to maintain strong relationships
• Driving renewals, upgrades, and expansions to achieve revenue targets
• Identifying customer needs and recommending tailored solutions
• Maintaining accurate pipeline, forecasts, and renewal documentation within CRM systems

This role offers the opportunity to work in a dynamic, hybrid environment in London, collaborating with a talented team and engaging with a diverse range of clients. You will be instrumental in ensuring our customers’ ongoing success and satisfaction, while helping Workable continue its growth as a trusted HR technology partner.

Requirements

• Bachelor’s degree (BSc or equivalent)
• Up to 3 years of professional experience in account management or sales, preferably within a SaaS environment
• Experience managing a portfolio of customer accounts in a commercial, customer-facing role
• Proven ability to drive renewals and retention for existing customers
• Experience negotiating commercial terms for renewals, upsells, or expansions
• Proficiency using Salesforce (CRM) to manage pipeline, forecasts, and account documentation
• Strong AI fluency, with effective use of AI tools in daily workflow
• Has the right to work in the UK
• Willing and able to travel occasionally within the UK (approximately 5%)

Preferred Qualifications:

• Experience using Claude for day-to-day work tasks
• Experience supporting customers across SMB, mid-market, and enterprise segments

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging environment, we are offering:

• 💰 Compensation: £51,000 base salary with a 35% commission structure
• 🏥 Private Medical Insurance: Comprehensive private healthcare coverage to support your wellbeing and give you peace of mind.
• 💼 Pension Plan: Company-supported pension scheme to help you plan and invest in your long-term financial future (UK)
• 🖥️ Top-Tier Tools: Apple gear and access to the latest productivity tools to help you excel.
  📱 Stay Connected: Reimbursement for business-related phone expenses
• 🍴 Delicious Perks: Fresh, tasty food at the office to fuel your productivity.
• 🏡 Hybrid Work Model: Enjoy the flexibility of working from home one day per week while staying connected with the team in the office.

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.