Deployment Trainer Team Leader

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

Role Overview

We’re looking for a strong, hands-on leader to drive our POS deployment and training team. This role will lead end-to-end onboarding, ensure high-quality training delivery, and optimize activation performance across merchants.

Key Responsibility
• Lead and manage a team of Deployment Trainers across regions
• Oversee POS onboarding, training, and activation processes
• Drive standardization of SOPs, training frameworks, and deployment workflows
• Monitor and improve key metrics (activation rate, time-to-go-live, SLA adherence)
• Partner with Ops, Product, and Tech teams to resolve issues and improve processes
• Coach and develop team members to ensure consistent performance and quality

Requirements

• Good communication skills in English; (Language Proficiency depending on location)
• Experience in POS, retail tech, fintech, or training/onboarding roles
• 4–7 years of experience in deployment, training, onboarding, or POS/retail/fintech operations
• Strong stakeholder management and cross-functional collaboration skills
• Data-driven mindset with focus on operational excellence
• Hands-on, proactive, and able to thrive in a fast-paced environment