Customer Support Manager

The Mission

At Best Service Team (BST), we don’t just support customers — we create experiences that build trust, loyalty, and long-term success. As a international team, we provide high-impact B2B service solutions that help world-class brands deliver seamless customer experiences in the fast-paced digital world.

What is BST?

BST is a global provider operating at the intersection of technology and human connection. We bring together talented professionals from diverse cultures to solve complex challenges within the online betting industry. If you thrive in dynamic environments, love leading teams, and are passionate about delivering exceptional service, BST is the place for you.

The Role: Customer Support Manager

This is more than just a management role — you will be the driving force behind the customer experience. As our Customer Support Manager, you’ll lead and inspire a high-performing support team while shaping strategies that improve customer satisfaction, operational efficiency, and service excellence.

You’ll work closely with cross-functional teams, optimize support processes, and ensure customers receive world-class service at every touchpoint.

What Your Day Will Look Like

The Team Leader

Lead, mentor, and develop a customer support team, fostering a culture of collaboration, accountability, and continuous growth.

The Strategist

Develop and implement customer service strategies that improve customer satisfaction, retention, and overall experience.

The Problem Solver

Act as the escalation point for complex or high-priority customer issues, ensuring timely and effective resolutions.

The Process Optimizer

Evaluate and improve support workflows, tools, and technologies to maximize efficiency and team performance.

The Data Analyst

Monitor team metrics, customer feedback, and performance trends to identify opportunities for improvement and drive data-informed decisions.

The Collaborator

Partner closely with Product, Sales, and Marketing teams to ensure a seamless customer journey and share valuable customer insights.

Requirements

• Proven experience leading and managing a customer support team.
• Strong mentoring, coaching, and people management skills.
• Deep understanding of customer service principles and best practices.
• Experience handling customer escalations and managing key customer relationships.
• Strong analytical and problem-solving abilities.
• Experience optimizing customer support processes and implementing support tools/technologies.
• Excellent communication skills, both written and verbal.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work effectively in a fast-paced, remote environment.
• Previous experience in the iGaming industry is essential.
• Bachelor’s degree in Business, Management, or a related field is preferred.
• Several years of experience in customer support, including experience in a management role.
• English proficiency (B2 level or higher), both written and spoken.

Benefits

• Join us on an exciting journey to shape and revolutionize a new brand in the market
• Kick off your birthday month with a bang! Enjoy a fully paid day off, €100 to make your day special, and heartfelt wishes from your team.
• Receive 100% of your salary for 14 days of sick leave per year.
• Enhance your language skills with our free online English courses.