Bar and Breakfast Team Leader

Millennium Hotel and Conference Centre Gloucester London is seeking a Bar and Breakfast Team Leader who will be responsible for professionally Supervise all food and beverage outlets including SW7, Room service, Humphrey’s Bar and M&E space to ensure company standards and guest satisfaction. Ensuring that customer needs are exceeded in all areas of F&B, including Meetings and Events, Bar, Room service and Restaurant.

Requirements

Groups Reservations Executive Key Responsibilities will include:

• To maintain high levels of punctuality, and correct uniform standards of team members facilitating any amendments or replacements of uniform that need to be made.
• To divide duties and tasks among team day-to-day, in all outlets and meeting & events.
• To check food, beverage and any other relevant requisitions have been picked up and processed in line with hotel policy and procedure.
• To train staff up to the expected hotel service and health and safety standards, making sure standard is consistently high and always demonstrated.
• To motivate and praising staff to maintain high levels of motivation and engagement.
• To manage complaints to complete end, maximising excellent customer service throughout the resolution process.

Benefits

About the Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London.

The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie.

The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

Requirements

The Experience & Qualifications for Bar and Breakfast Team Leader:

• Responsible for understanding and adhering to the Company’s Daily Habits as defined employee induction.
•   Responsible for completing and being compliant with all relevant training; including Company policies and procedures, Health & Safety, Fire, COSHH, Food Safety and Licensing, whether via the Company e-learning system or by other means.
• Establish and promote good internal relationships within your department, Hotel or Support Office, ensuring that we treat our customers and colleagues with care and consideration.

Benefits

For you

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme