The Role
We're hiring an experienced Community Association Manager to serve as the operational backbone of the association. You'll own staff management, accounts payable, financial oversight, and day-to-day building operations — working directly within Board-approved authority and reporting to the General Manager. Bilingual (English/Spanish) capability is essential to lead our housekeeping team effectively.
Location On-site — Falls Church, VA 22041. This is a fully in-person role.
Compensation & Benefits
- $65,000 – $70,000 per year
- Health, dental, and life insurance
- 401(k) with employer matching
- Paid time off
- Professional development support (CAI memberships, coursework, or relevant certifications)
What You'll Do
- Front Desk Management (Condominium Operations):
- Supervise and provide day-to-day oversight of condominium front desk staff, ensuring professional, consistent, and high-quality service to residents and guests.
- Recruit, interview, and make hiring recommendations for front desk personnel in coordination with management.
- Provide onboarding, training, and ongoing coaching to ensure staff are fully knowledgeable of procedures, customer service standards, and building policies.
- Develop, manage, and approve front desk schedules, ensuring appropriate coverage at all times, including arranging or providing temporary coverage when necessary.
- Conduct performance evaluations, provide constructive feedback, and support employee development and accountability.
- Serve as escalation point for resident concerns, complaints, and service issues, ensuring timely resolution and effective communication.
- Monitor daily front desk operations to ensure compliance with established procedures and maintain a high level of resident satisfaction.
- Establish and enforce cleaning standards through regular inspections and measurable performance metrics
- Communicate operational instructions and coaching to staff in conversational Spanish
- Own the end-to-end invoice lifecycle: receipt, review, approval within delegated authority limits, payment initiation, and audit trail maintenance
- Execute accounts payable for all Board-approved expenditures; maintain payment schedules and cash flow awareness
- Receive, log, and track on-site accounts receivable, including owner payments for Association Rental Parking Spaces
- Monitor expenditures against the approved budget in real time and flag variances proactively
- Assist in the development and review of the annual operating budget
- Track delinquent accounts and report status to the GM on a defined schedule
- Oversee association IT and data systems at an administrative level, ensuring data integrity and operational continuity
Requirements
What We're Looking For (Required)
- 5+ years of experience in community association management, property operations, or a closely related role
- Bilingual English/Spanish — conversational fluency required for staff communication
- Demonstrated hands-on experience with accounts payable, invoice management, and internal financial controls
- Comfort working within Board-approved budgets and delegated authority structures
- Proficiency with property management or accounting software (e.g., TOPS, Yardi, QuickBooks, or similar)
- Strong organizational skills with the ability to maintain detailed records, audit trails, and payment documentation
- Ability to address HR and performance issues with professionalism and appropriate documentation
Nice to Have
- Experience working with or reporting to a Homeowners Association (HOA) or Condominium Board of Directors
- Familiarity with delinquency tracking and collections processes in an association context
- CAI (Community Associations Institute) certification or coursework
Benefits
Location On-site — Falls Church, VA 22041. This is a fully in-person role.
Compensation & Benefits
- $65,000 – $70,000 per year
- Health, dental, and life insurance
- 401(k) with employer matching
- Paid time off
- Professional development support (CAI memberships, coursework, or relevant certifications)
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Key team members
BJ Marshall
Sydney Richman
Eduardo Cuevas
Khan Achkzai
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