Support & Knowledge Transfer Specialist
Posted 3 months ago
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Support & Knowledge Transfer Specialist to join our team in Australia.
The Support & Knowledge Transfer Specialist provides operational system support, develops high-quality documentation, and delivers knowledge transfer activities to ensure system sustainability, user capability uplift, and continuity of service.
This is a 12 month contract role.
Requirements
What you'll do:
- Provide day-to-day support for users, including troubleshooting issues and managing support requests
- Monitor system performance and proactively identify and resolve issues
- Escalate complex technical issues to appropriate teams where required
- Develop and maintain user guides, training materials, and instructional content (written and video)
- Deliver training sessions and knowledge transfer activities to internal staff and stakeholders
- Maintain accurate and up-to-date system documentation within designated document management systems
- Support onboarding of new users through structured training and support materials
- Contribute to continuous improvement of support processes and knowledge management practices
- Ensure knowledge is effectively captured and shared to reduce key-person dependency
What you'll bring:
- Experience providing application or system support within enterprise environments
- Strong troubleshooting and problem-solving capability
- Ability to communicate technical concepts clearly to non-technical users
- Proven experience developing training materials and delivering knowledge transfer
- Strong documentation skills with attention to detail
- Experience with document or records management systems (desirable)
- Ability to work collaboratively across technical and business teams
Benefits
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
Other open roles at Centorrino Technologies(6)
Centorrino Technologies (CT) is a customer-obsessed, technology-focused, and engineering-led IT management company, IT services, and solutions provider, based right here in Australia, servicing Sydney, Melbourne, and other Australian regions.
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