Operations Support Officer | Cruise Whitsundays

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About The Role

We are seeking an experienced Operations Support Officer to join our Marine team. Reporting to the Operations Manager, this role involves working closely with the Assistant Operations Manager, Operations Experience Manager and Workforce Planner to streamline processes and maintain accurate records. You will oversee document control and asset compliance certificate management, ensuring that all necessary documentation is maintained and up to date. Additionally, this role will involve tracking staff qualifications and training requirements..

Key responsibilities include but not limited:

• Implement and monitor document control processes, ensuring proper storage, retrieval, and compliance of important documents.
• Maintain and update asset compliance certificates, collaborating with third parties for audits while supporting the procurement process for new assets as required.
• Conduct data entry for third-party invoices.

• Proved support for Marine recruitment, onboarding and related processes.
• Acting as the first point of contact for urgent roster amendments during Workforce Planning absence. Adhering to safe manning requirements.

About You

You are a detail-oriented professional with extensive expertise in administrative and compliance roles. Your strong communication skills and ability to liaise successfully with various stakeholders make you a vital team member. You are trustworthy and reliable, adept at managing sensitive information and ensuring compliance.

To be successful in this role you will have:

• Detailed expertise and the ability to readily absorb new technical information.
• Exceptional communication skills.
• The ability to work collaboratively within a team as well as autonomously.
• High attention to detail and strong time management skills, with the ability to prioritise multiple task.

Requirements

• Advanced excel skills;

• Strong MS Office knowledge;
• Strong interpersonal skills;
• Experience in a similar administration role;
• HLTAID011: Provide First Aid and CPR (desirable);
• Marine tourism background (preferred).

Benefits

• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Applications will be reviewed and progressed as they are received, so don’t wait apply now!