Customer Service Representative

White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.

Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.

We are looking for a full-time Customer Service Representative who has exceptional communication skills and a passion for the fashion industry to join our team located at our Rosebery office.

Main Responsibilities

• Communicating with customers & ensuring customer satisfaction on emails & live-chat
• Handle customer queries professionally, provide knowledgeable solutions and follow up as required
• Ensuring customer profiles & communication is documented
• Working with the returns team on processing returns & faulty replacements
• Provide backup and support to other Customer Service team members as/when requested

Requirements

• Previous customer service experience (either online or in-store)
• Strong organisational skills, ability to multi-task & show initiative
• Experience in a fast paced working environment
• Excellent communication skills
• Excellent attention to detail
• Strong grammar skills
• Comprehensive computer skills with an iMAC

Benefits

• Stunning new office located in Rosebery with on-site parking available
• Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
• Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
• Generous monthly clothing allowance plus ongoing staff discounts
• Regular team events and internal celebrations
• Long-term career growth opportunities within one of Australia’s fastest-growing fashion companies