Manage day-to-day community engagement across all social media platforms, including comments, direct messages, and mentions.
Respond to high volumes of community interactions in a timely, professional, and brand-aligned manner, ensuring consistency in tone of voice.
Plan, schedule, and publish content across multiple social media platforms, ensuring posts go live accurately and in line with the content calendar.
Monitor brand conversations, sentiment, and industry trends using social listening tools such as Brandwatch, Sprinklr, Meltwater, or similar platforms.
Identify audience insights, recurring themes, and engagement patterns, and translate them into actionable recommendations for content and strategy teams.
Prepare and deliver structured performance reporting on a weekly, monthly, quarterly, and annual basis, covering community engagement, sentiment analysis, and key trends.
Escalate sensitive, high-risk, or reputational issues to relevant internal stakeholders in a timely and controlled manner.

Requirements

2-4+ years in community management, social media, or digital engagement roles in fast-paced environments.
Degree in Marketing/Communications or similar preferred, with strong teamwork, judgment, and a proactive, calm approach under pressure.
Strong understanding of Instagram, TikTok, X, LinkedIn, YouTube and Facebook, including engagement and best practices.
Experience with tools like Brandwatch, Hootsuite Insights, or similar with ability to extract insights.
Experience scheduling, publishing, and managing posts across multiple platforms.
Strong English & Arabic writing skills, with ability to manage high-volume comments/DMs while maintaining tone and accuracy.

Community Manager - Amman