Flight Prep Customer Service Agent (ZG)

Pacific Aviation is looking for a bright, ambitious, and motivated professional to join our team as a Flight Prep Customer Service Agent to support daily ground operations and ensure efficient flight preparation and coordination. If you thrive in a fast-paced airport environment, enjoy operational planning, and are passionate about supporting exceptional airline service, apply today!

SUMMARY

As a Flight Prep Customer Service Agent for Pacific Aviation, you will support the supervisor by assisting with flight preparation, shift coordination, and operational readiness. This role is responsible for creating rosters and shift assignments, preparing detailed inbound and outbound flight breakdowns, coordinating special assistance passenger information, and helping ensure smooth and compliant operations.

Requirements

What you Bring

• Fluent English communication skills
• Strong verbal and written communication; active listening skills
• Computer literacy and fast, accurate data entry
• Calmness and solution-focus under pressure

Schedule

• Must be available to work at least 2 days a week, including weekends and holidays
• Shift may include evenings

What you will do:

• Support the supervisor by creating daily rosters and shift assignments
• Prepare detailed inbound and outbound flight breakdowns
• Coordinate and track special assistance passengers to support smooth and compliant operations
• Assist with setting up check-in counters prior to flight operations
• Support operational readiness to ensure efficient flight preparation and coordination

Benefits

Medical, dental, and Vision benefits

• $23.15 + Shift Premium B
• Medical, Dental, & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Company-Provided Uniform
• Parking Discounts
• Paid Training
• Referral Bonus Program