FBS Production Support (Java, SQL experience)

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

Requirements

•Monitoring and alerting.  Proactively monitoring application health and stability using tools like Dynatrace.

•Incident Management. Responding to and troubleshooting mass incidents impacting the applications in scope.  Working with cross-functional teams to resolve the issue in a timely manner.  Initiate, troubleshoot, and participate during Incident Management calls.

•Root Cause Analysis. Investigating, analyzing, and documenting underlying causes of incidents to prevent recurrences.

•Collaboration and Communication.  Working with development, QA, and business stakeholders to provide support and communicate system status.

•Technical Proficiency.  SQL for querying database and familiarity with java code for debugging purposes.

•Problem-solving.  Strong analytical skills to diagnose issues under a fast-paced environment.

•Communication.  Excellent verbal and written skills for incident reporting and stakeholder management.

Benefits

This position comes with a competitive compensation and benefits package.

• A competitive salary and performance-based bonuses.

• Comprehensive benefits package.

• Flexible work arrangements (remote and/or office-based).

• You will also enjoy a dynamic and inclusive work culture within a globally renowned group.

• Private Health Insurance.

• Paid Time Off.

• Training & Development opportunities in partnership with renowned companies.