Programme Support & Knowledge Director
Contract: Permanent, Full Time
Location: The role can be based in the London, United Kingdom, Ethiopia, Ghana, Kenya and Rwanda, subject to right to work eligibility in the respective countries.
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: Salaries and benefits will vary in line with the location of the successful candidate and depending on experience.
UK: £81,510 per year with excellent benefits.
Ethiopia: ETB 76,304 - 106,825 per year with excellent benefits.
Ghana: GHS 937,208 - 1,310,800 per year with excellent benefits.
Rwanda: RWF 73,661,730 - 105,815,867 per year with excellent
Kenya: KES 10,322,950 - 13,750,883 per year with excellent
benefits.
*We offer competitive, market-aligned starting salaries. While most roles are offered at the advertised starting salary, we may adjust this in exceptional cases depending on a candidate’s experience, skills, and potential.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Programme Support & Knowledge (PSK) team is a critical and dynamic unit within WaterAid UK’s International Programmes Department (IPD), working across 17 countries in Africa and Asia. PSK is a diverse and motivated group of over 20 technical specialists and advisors committed to bringing sustainable WASH to the world’s poorest and most marginalised people.
About the role
As our Programme Support and Knowledge Director, you will play a key role in delivering our mission by providing strategic leadership to the PSK team and the wider IPD, as part of the department’s SMT. You will also input into organisation-wide initiatives, external collaborations and global networks to drive sustainable change.
In this role, you will:
- Provide strategic and technical leadership to WaterAid UK’s programmes
- Lead the Programme Support & Knowledge Team
- Lead programme learning and knowledge management
- Oversee programme support and capacity development
- Support fundraising, external engagement, partnerships and communications
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Extensive and deep experience in WASH development across multiple contexts
- Strong technical WASH skills – e.g. sustainable rural and /or urban water supply service delivery and management, climate resilient WASH,
- Systems-thinking capability to support transformational WASH programming
- Proven ability to lead strategic, impactful initiatives in large organisations
- Strong understanding of planning, monitoring and evaluation in development
- Experience in knowledge management, learning and capacity development
- Proven experience of developing propositions and donor engagement and
- A track record of leading high-performing teams and supporting change
Although not essential, we’d prefer you to have:
- Working knowledge of French, Portuguese or Spanish
- Experience leading or managing applied research
- Experience establishing and promoting technical standards.
View the full job description here
Closing date: Applications close 12:00 PM UK time on 11 May 2026. Shortlisting and Interviews may be scheduled on a rolling basis, and the role may close earlier if a suitable candidate is found. Therefore, we encourage you to apply at an early stage.
How to apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
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WaterAid is an international charity with one goal: to change the world through water. Along with decent toilets and good hygiene, a reliable supply of clean water is essential for health, dignity and a life full of opportunity. Today we work alongside communities worldwide setting up entire systems that deliver clean water, decent toilets and good hygiene for millions. And we get the people, policies and money in place to keep these systems working – and the water flowing for good. So that people have safe, reliable services that last. Together with our partners and supporters, we are working with determination towards the day when we are no longer needed.
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