One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Window Nation, the 3rd largest specialty remodeling company in the country, is searching for a Call Center Team Lead to oversee the day-to-day success of a thriving call center. This person will lead by example to help ensure that all Call Center Agents are focused and driving towards the success of all established goals.

### Core Role Responsibilities

Manage the flow of all inbound and outbound calls

Schedule and manage appointment availability in all markets

Create awareness and accountability of all Call Center Agent performance

Make executive decisions on lead eligibility by qualifying lead requirements

Ensure accuracy of the data entered into our system

Oversee escalated calls as needed

Assist with the implementation of new plans, objectives, and motivational tools

Develop and implement best team practices

Assist with your staff's ongoing development by hosting bi-weekly training sessions

### Basic Qualifications

High School Diploma, GED, or equivalent

1-3 years of supervisory or Team Lead experience

### Preferred Qualifications

Expert proficiency in Microsoft Office

Experience with Salesforce is a plus

Ability to lead by example

Ability to multitask in a fast-paced environment

Self-motivated, analytical and data driven

Ability to work well under pressure and get the job done at all costs

Excellent written and verbal communication skills

#LI-LM1

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Call Center Team Lead

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