About Glide

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization

Position Summary
GLIDE’s Workforce Development Division is seeking a compassionate, skilled, and culturally responsive traumainformed Case Manager to support individuals facing complex barriers to employment and stability. This role is rooted in a harm reduction, culturally sensitive, and a healing-centered engagement model, serving adults, women, transitional-age youth (18–27), individuals impacted by the justice system, those in recovery, and people experiencing or at risk of homelessness. The Case Manager will provide intensive, wraparound support services that promote self-sufficiency, emotional well-being, and successful entry into the workforce, education, and/or vocational training pathways.

### Essential Duties and Responsibilities:

Provide trauma-informed, client-centered case management to a diverse caseload (TAY, reentry, recovery,
unhoused, and marginalized individuals).

Conduct comprehensive psychosocial assessments, needs evaluations, and individualized service plans.

Maintain consistent, meaningful engagement through one-on-one meetings, community outreach, and
crisis intervention.

Support participants in navigating systems, including workforce development, education, housing,
healthcare, and legal services.

Collaborate with job developers, training coordinators, facilitators, and partner agencies to align client
goals with employment opportunities.

Prepare clients for job readiness, including resume building, interview preparation, workplace
expectations, emotional intelligence and soft skills development.

Track and support progress through training programs, internships, apprenticeships, and job placements.

Maintain accurate, timely case notes, individualized service plans, and progress reports in accordance with
agency and funder requirements.

Track outcomes, data, and service utilization using internal and external fund reporting systems.

Participate in case conferencing, team meetings, and program evaluation processes.

Design, research, deliver, and facilitate workshops and training sessions. This case manager will be
expected to teach classes and lead workshops.

### Minimum Qualifications:

2+ years providing outreach, navigation, and low threshold to intensive case management services to high-risk populations, including knowledge of stabilization, shelter, housing, and substance use disorder
treatment centers.

3–5 years of direct case management experience with high-barrier populations.

Demonstrated experience working with: Transitional-age youth (TAY), Justice-involved/reentry
populations, individuals in recovery, unhoused or housing-insecure individuals, marginalized and
underserved communities

Must have strong de-escalation, motivational interviewing, overdose reversal, data collection, and case
note skills, knowledge, and experience.

Experience providing street-based outreach services in urban settings and homeless encampments.

Ability to read, write, collect data, and document case notes to the expected professional standards.

Ability to establish and maintain effective collaborative relationships across Glide programs as well as with
city agencies across San Francisco, the wider Bay Area, throughout California, and throughout the United States
States.

Must be able to successfully engage clients in services and retention through the application of
motivational interviewing, risk reduction counseling, and strength-based counseling techniques.

Must understand the social determinants of health and how they impact people experiencing
homelessness and unemployment, actively engaged in drug use, and proximate stressors.

Must be able to provide radically inclusive, unconditionally loving, culturally competent, and trauma-informed support to diverse clients to help them achieve stability and self-sufficiency.

Exceptionally strong communication and trust-building skills are required, including comfort
and proficiency with public speaking (i.e. 1:1 interaction with clients and community, group education,
street outreach, etc.)

### Preferred Qualifications:

Bachelor’s degree in social work, Psychology, or human services

Trauma-Informed Care Certification

CPR/First Aid Certification

Nonviolent Crisis Intervention (CPI) or De-escalation Training

Mental Health First Aid

Mandated Reporter Certification

Work Environment

GLIDE’s buildings are located in the Tenderloin neighborhood.  GLIDE maintains an "open door" policy to the community and its clients, who frequently enter and leave the building.

This role is covered by the collective bargaining agreement.

Case Manager, Workforce Development

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