Director, Clinical Trial Site Operations
Posted about 2 months ago
About Us
Hawthorne Health is a leading community site network and home research visit solution provider, with 20+ sites and more than 2,000 research experienced healthcare professionals across the U.S. Hawthorne leverages convenient, trusted, healthcare locations, identified patient data, and intelligent technology to accelerate patient access, improve retention, and reduce study costs. By embedding high-quality research within local communities, Hawthorne makes clinical trials more accessible and convenient for patients. Our community-based model shortens timelines and helps bring better treatments to market, faster.
The Director of Clinical Trial Site Operations at Hawthorne Health is responsible for overseeing and directing all aspects of clinical trial site operations across Hawthorne’s clinical research ecosystem. This leader will ensure operational excellence, regulatory compliance, and high-quality data delivery while driving innovation in patient-centered trial execution. The role serves as the key point of accountability for site performance, enrollment success, and sponsor satisfaction, while fostering collaboration across internal teams, HEROs, and external stakeholders.
Operational Leadership:
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Oversee day-to-day operations of all Hawthorne Health trial sites, including decentralized and hybrid models.
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Translate study scopes into operational strategies, including Manuals of Operations and project governance documents.
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Ensure efficient trial start-up, recruitment, conduct, monitoring, and close-out activities.
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Develop and standardize operational policies, SOPs, and performance metrics to optimize quality and consistency across sites.
Compliance & Quality Oversight
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Ensure adherence to ICH/GCP guidelines, FDA regulations, company SOPs, and sponsor-specific requirements.
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Oversee regulatory submissions, IRB/IEC approvals, and site compliance documentation.
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Monitor site performance metrics, conduct audits, and implement CAPAs to uphold quality standards.
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Safeguard patient confidentiality and maintain compliance with HIPAA/PHI regulations.
Team Leadership & Development
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Lead, mentor, and develop site managers, coordinators, HEROs, and cross-functional operational staff.
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Build training frameworks for project-level and site-level execution to ensure consistency and readiness.
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Foster a culture of collaboration, accountability, and continuous improvement.
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Provide coaching and career development to build a strong pipeline of operational leaders.
Performance Management
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Define, track, and report KPIs related to site operations (enrollment, data quality, protocol adherence, and timelines).
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Identify operational risks and develop proactive solutions to mitigate delays or quality concerns.
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Report operational performance to executive leadership, providing data-driven insights and recommendations.
Stakeholder Collaboration
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Act as the escalation point for site-level operational challenges.
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Partner with sponsors, CROs, investigators, vendors, and internal functions to ensure trial success.
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Represent site operations in leadership forums and cross-functional initiatives.
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Strengthen relationships with HEROs, cultivating engagement and alignment with study requirements.
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Bachelor’s degree in life sciences, healthcare, or related field (advanced degree preferred).
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8–10+ years of progressive clinical research experience, with a strong background in site operations and management.
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Proven track record of leading high-performing teams and driving operational success in clinical trial environments.
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In-depth knowledge of GCP, ICH, FDA regulations, and decentralized/hybrid trial models.
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Excellent leadership, communication, and organizational skills with ability to manage complex, cross-functional initiatives.
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Proficiency in CTMS, EDC, and other clinical trial management technologies.
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Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Other open roles at Hawthorne Health(6)
Hawthorne Health is the leading community site network, with 75+ locations across the U.S. and a mission to make clinical trials more accessible. Supporting 11+ therapeutic areas and partnering with more than 40 study sponsors, Hawthorne leverages intelligent technology to expand patient access, improve retention, and reduce study costs. By embedding high-quality, compliant research within local communities, Hawthorne streamlines the trial process, making it scalable, cost-effective, and patient-centric. This approach helps shorten timelines and bring better treatments to the market faster. To learn more, visit: www.hawthornehealth.com. For careers, all official communication from our recruitment team will come from email addresses ending in @hawthornehealth.com. If you receive outreach from any other domain, we advise you to disregard the message and report it as phishing.
Key team members
Bill Purdy
Brian T.
Lisa Taxin Portner PA-C
Jessica MacDonald
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