About Rimes
Rimes provides enterprise data management solutions to the global investment community. Driven by our passion for solving the most complex data problems, we provide our clients with investment intelligence that powers more than US$75 trillion in assets under management annually. The world’s leading institutional investors, asset managers and service providers rely on Rimes to help them make better investment decisions using accurate information and industry-leading technology.
Role Purpose
Level 1 GSD Analysts serve as the first point of contact for all internal IT support issues across Rimes’ global user base, ensuring timely, high‑quality resolution and strong customer service.
Key Responsibilities
- Serve as initial point of contact via phone, email, chat, Jira Service Desk
- First‑level troubleshooting: Windows OS, Microsoft 365 (Outlook, Teams, SharePoint, Intune), hardware, basic network issues
- Log, categorize, and prioritize tickets accurately
- Maintain SLA compliance for Time to First Response and resolution
- Assist with onboarding/offboarding: account setup, permissions, device preparation
- Support patching cycles and endpoint security hygiene
- First‑level monitoring for production alerts and escalation
- Follow GSD processes, documentation, and contribute improvements
Required Skills & Knowledge
- Understanding of Windows OS, M365, AD, VPN, RDP tools
- Experience with Jira (preferred)
- Familiarity with Intune, Defender, endpoint security
- Strong communication and customer service skills
- Attention to detail and process discipline
Qualifications
- 0–2 years IT support or service desk experience (open for Fresh Graduates)
- IT degree or equivalent hands‑on experience
- Wiling and amenable to do 2x a week RTO / Onsite
- Amenable to do EMEA shift - 3PM-12MD Manila Time
Only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you for considering a career with us.
Rimes is committed to promote the values of diversity and inclusion throughout the business. Whether it’s through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.
Visit our Careers page to see our complete listings.
Other open roles at Rimes Technologies(6)
Reach a higher standard of enterprise performance with Rimes’ investment data management solutions.
Key team members
Domas Šimavičius
Robert Revesz
Gus Macfarlane
Kieran Kennedy
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