Role Summary

Provides hands on IT support for the APAC region which encompasses China and India business units. The role supports day to day end user technology, hardware deployment, office IT needs, and local infrastructure while partnering closely with Central IT to maintain stable and secure regional operations. The role will help support productivity and AI adoption across the business. This role reports to central IT in Boulder, with local oversight in Shenzhen.

### Key Responsibilities

Provide day-to-day IT support for users in Shenzhen and India as needed

Support Mac and Windows devices, printers, conference room technology, office IT systems, and local infrastructure

Manage hardware setup, deployment, onboarding, offboarding, user accounts, and access

Troubleshoot hardware, software, connectivity, and system issues

Support Microsoft 365 tools, with strong emphasis on Teams, along with local Feishu usage as needed

Assist with patching, access control, endpoint protection, and other basic security practices

Help employees adopt and effectively use approved AI and productivity tools

Coordinate with Central IT and third-party vendors on support issues and local projects

Maintain IT asset records, documentation, and support procedures

### Requirements

3+ years of experience in IT support, systems administration, or network support

Experience supporting both Mac and Windows environments

Experience with Microsoft 365 and collaboration tools such as Teams

Strong hands-on experience with hardware setup, device deployment, and end-user support

Familiarity with user access management, endpoint support, and basic security practices

Basic English speaking ability required; must be somewhat fluent and able to work effectively with US-based teams

Strong communication, organization, and problem-solving skills

Ability to work on-site in Shenzhen and collaborate across time zones

PopSockets is dedicated to the practice of equal opportunity employment. We prohibit unlawful discrimination against applicants and employees on the basis of age, race, sex, sexual orientation, gender identity, religion, national origin, disability, military status, genetic information, color, creed, ancestry, or any other status protected by applicable federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of interfering with an individual’s work performance, or creating an intimidating, hostile, offensive, unsafe or otherwise non-welcoming work environment. This policy applies to all employees, including managers, supervisors, co-workers; and non-employees such as customers, clients, vendors, consultants, etc.

Systems Administrator

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