Worldscape is a cutting-edge platform designed to unify distributed data, sensors, and intelligent agents across cloud, on-prem, and edge environments. By combining geospatial intelligence, physics-based 3D simulation, and reward-driven AI, Worldscape enables organizations to build immersive digital twins for predictive modeling, scenario planning, and adaptive decision-making. With a zero-trust security framework, seamless integration with legacy systems, and robust developer tools, Worldscape empowers rapid deployment of agentic applications that drive resilience and efficiency in sectors like logistics, telecom, defense, and infrastructure.

Worldscape is seeking a skilled Full Stack Software Engineer to join our innovative team. We are pioneering next-generation AI decision-making and agentic integration across our AI fabric. This role focuses on designing and implementing the next generation of platform to power end-to-end agentic solutions - from ingesting and transforming data sources, to deploying intelligent agents within our evolving platform.

As an Full Stack Engineer, you will work on complex data integration challenges, distributed real-time systems, portal, and leverage advanced models to deliver a scalable, extensible, and reliable platform to author/host and monitor agentic workloads. You will collaborate closely with product management, studio teams, and the rest of the engineering teams to ensure the best integration and predictable delivery to our customers.

This is an onsite role that will be located in Redmond, WA.

### Responsibilities:

Provide frontline technical support for desktops, laptops, mobile devices, networking, and studio production hardware.

Install, configure, troubleshoot, and maintain operating systems, applications, and workstation environments.

Manage user accounts, permissions, and access control across systems and tools.

Support audio/visual setups, meeting room technology, and remote collaboration tools.

Monitor and respond to help desk tickets, prioritizing issues to minimize downtime.

Maintain and improve asset inventory, hardware lifecycle processes, and equipment provisioning.

Collaborate with Security and Infrastructure teams to uphold compliance, patching, and system hardening standards.

Diagnose and resolve networking issues related to LAN/WAN, Wi‑Fi, VPN, and virtualized environments.

Document and maintain procedures, troubleshooting guides, system configurations, and support standards.

Assist the FSO with onboarding and offboarding processes, ensuring smooth setup and decommissioning of accounts and devices.

Identify recurring issues and propose improvements to reduce support load and increase operational efficiency.

Support studio‑specific systems as needed (e.g., build servers, source control, collaboration tools, or cloud services).

### Professional Qualifications:

2–4+ years of experience in IT support, service desk operations, or systems administration.

Strong knowledge of Windows and Linux environments, including configuration, troubleshooting, and management.

Experience supporting enterprise productivity tools (e.g., Microsoft 365, Teams, SharePoint).

Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).

Familiarity with identity and access management systems (e.g., Azure AD, Active Directory).

Experience in maintaining and establishing NIST, DFARS and CMMC compliance standards.

Hands‑on experience configuring and supporting hardware such as desktops, laptops, peripherals, and A/V equipment.

Strong customer service skills with the ability to explain technical concepts clearly.

Ability to prioritize and manage multiple support requests in a fast‑paced environment.

Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk).

### Preferred Qualifications:

Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.

Experience with cloud platforms (Azure, AWS, or GCP).

Knowledge of scripting or automation tools (e.g., PowerShell, Python).

Experience supporting creative or technical teams such as game development, VFX, or engineering.

Familiarity with source control systems (e.g., Perforce, Git) or build pipelines.

Experience with endpoint management tools (e.g., Intune, JAMF, SCCM).

Understanding of IT security best practices, device hardening, and compliance standards.

Ability to contribute to long‑term IT infrastructure planning and process improvements.

Why Worldscape?

There is nothing more important to Worldscape than our culture. It is the fundamental means by which we will succeed as an organization. Talent, ability, drive, experience, knowledge cannot be maximized without first embracing the culture we espouse and will live every single day.  Worldscape offers great benefits, opportunities for continued growth, and the ability to directly affect change in our organization and be part of a high-growth startup at a pivotal stage.

What we offer:

- Competitive salary and meaningful equity

- Attractive benefits package

- Flexible time off policy

- Medical, Dental and Vision insurance

- HSA health insurance options

- 401k plan

- Basic and Voluntary Life Insurance

- Fast paced environment with flexibility and ownership

Worldscape is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Employment is contingent upon successful completion of a background check.

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