It all humbly started in a small garage. Three decades later, Bone Dry Roofing has grown into one of the biggest residential roofing companies in the Midwest and beyond. In 2024, Bone Dry Roofing was named Roofing Contractor of the year and made the list of the Best Places to Work in Indiana by the Indiana Chambers of Commerce. We're not a franchise; we're a family-owned and operated business with 19 locations and 500+ employees. We pride ourselves on our respect for homeowners and their property, which is why every member of our crew is trained and certified. Our goal is simple: to give peace of mind to our customers, employees, and neighbors. If you're looking for a position where you can grow your career and contribute to a company with strong values, join the Bone Dry Family!

### Job Overview

Office Manager: Customer Service Expert

Bone Dry is in search of a qualified Office Manager to support the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage. You will play a crucial role in ensuring efficient workflows and effective communication, as well as assisting the General Manager.

This is a full-time position for onsite work location St. Louis, MO.

### Duties and Responsibilities

Process all sold projects.

Create job packets and leave in the appropriate area.

Process credit applications for salesmen.

Call the homeowner to schedule roofs and other projects.

Send roof orders to the Distributor.

Send payment links and reminders after each project.

Facilitate the closing process of each completed project

Make AR calls.

Enter completed repair job pictures in CRM.

Answer all calls - make sure all calls get answered even if having to put someone on hold is needed

Greet all incoming customers.

Schedule and confirm sales appointments

Call all Contractor Nation and Home Advisor leads - if unable to reach by phone and email is given, send a short email

Process route sheets daily, including task information from prior day and reschedule any appointments listed to be rescheduled on route sheets.

Process open proposals in CRM.

Secure mail and apply any payments from checks received.

Make deposits

Do courtesy reminder calls for appointments - mark customers on the route sheet with a check mark if you spoke with them and a "LM" if you had to leave a message.

### Qualifications

High school diploma or equivalent

Valid driver's license

Pass a background check and Pre-employment Drug Screen

Prior customer service experience preferred

Prior administrative/office experience a plus

### Compensation and Benefits

Hourly compensation range of $18 to $20 commensurate with experience

Medical, Vision, and Dental insurance

Company paid Life Insurance

Company paid short-term disability

401(k) plan

PTO, Vacation, and Holiday pay

At Bone Dry-We build more than roofs. We build careers!

Whether you begin in production as an apprentice or technician, or in administration, customer service, or sales, you will be provided great training and development, leading to career advancement opportunities. Apply and start on your career path today.

Office Manager

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