We are looking for a Telesales Manager to lead the evolution of our sales channel into a scalable, AI-driven model. In this role, I will define the channel strategy, optimize the customer journey, and drive growth through tools such as voice bots, automation, and API integrations. I will own both the telesales channel and the AI solutions that power it, leading their implementation and continuous improvement in close collaboration with Product, Marketing, Brand, and Operations teams across a global scope (Mexico and Brazil). This is an individual contributor role with high exposure to multiple stakeholders, ideal for someone with a strong analytics background (SQL is a must, along with dashboarding and performance monitoring), experience in commercial and martech environments, and a clear focus on results, conversion, and customer experience. Advanced English is required.
Own the telesales AI agent development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates.
Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.
Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.
Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.
Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance with accuracy and rigor.
Bachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing.
Strong understanding of AI tools and the technical aspects involved in their deployment and integration.
Experience managing external vendors and technology partners.
Proven track record of building AI-driven solutions that deliver measurable business results.
Excellent project management skills with the ability to communicate effectively across functions and levels of seniority.
Fluency in English (written and spoken).
Advanced level of SQL
Experience designing and interpreting A/B tests.
Nice to Have
Hands-on experience working within or alongside sales channels.
Other open roles at PayJoy(6)
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Key team members
Eric Ver Ploeg
Jai Choi
Mitch Kitamura
Elena Diakova
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