Contract Salesforce System Administrator

Contract | Brazil (Remote)

About the Role

Pie Insurance is seeking a contract Salesforce System Administrator based in Brazil to join our agile Business Systems team. This individual will be a key technical contributor working within our Salesforce ecosystem, helping design, build, and maintain functionality that supports both pre-sales and post-sales operations — spanning marketing and campaign management through business development and policy writing to customer service, claims, and underwriting support.

This is not a passive ticket-filling role. We need someone who can translate ambiguous business needs into well-structured system configurations — operating intelligently, thinking critically about how changes ripple across our platform, and communicating clearly with both technical and non-technical stakeholders. You are the translator between what the business is asking for and how it gets built.

Salesforce is the core platform, and deep expertise there is non-negotiable. Familiarity with adjacent systems (such as financial or billing platforms) is a plus, but we expect Salesforce knowledge to be your foundation — you will have the opportunity to learn the rest of our ecosystem over time.

How You’ll Do It

Design & Configure

• Manage Salesforce security protocols including roles, profiles, sharing rules, and permission sets, as well as license assignment
• Assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
• Construct solutions to complex business problems using standard Salesforce declarative functionality (Lightning Flows, report types and layouts, formula fields, )
• Create and maintain key product documentation, including technical specs, process maps, and customer journey artifacts
• Contribute to Pie’s system documentation repository and internal audit processes

Collaborate & Communicate

• Navigate ambiguity and work autonomously to resolve issues with users and stakeholders across the business
• Translate business intent into system requirements — bridging the gap between what stakeholders ask for and what should actually be built
• Train, educate, and coach business lines to increase self-sufficiency in owning and managing their data
• Work cross-functionally with both technical and non-technical teams, including underwriting, claims, and business development

Execute & Maintain

• Perform regular internal system audits and database maintenance to ensure platform health
• Maintain data integrity across the Salesforce platform and integrated systems
• Assist in data analysis and prep as needed to support user stories and business decisions
• Participate in weekly syncs and agile ceremonies with the broader Business Systems team

Required:

• 4+ years of hands-on Salesforce administration experience, including Sales Cloud and Service Cloud
• Salesforce Certified Administrator (ADM201)
• Demonstrated ability to translate business requirements into Salesforce configurations — not just execute tickets, but articulate why one design or delivery approach is better than another
• Strong written and verbal English communication skills; role requires regular cross-functional collaboration with U.S.-based stakeholders
• Proven ability to work independently in a remote-first environment and operate effectively with ambiguity

Preferred:

• Advanced Admin (ADM211) or Platform App Builder certification — either will significantly strengthen your candidacy
• Experience working with or alongside integrated platforms (billing, ERP, or financial systems)
• Background in consulting or agency work (e.g., Big Four, boutique Salesforce partners)
• Exposure to both pre-sales (marketing, campaigns, pipeline) and post-sales (service, support, operations) Salesforce use cases

About Pie Insurance

Pie Insurance is a technology-driven small business insurance company focused on making commercial insurance simpler, smarter, and more affordable.