Contract Salesforce System Administrator

Contract | Brazil (Remote)

About the Role

Pie Insurance is seeking a contract Salesforce System Administrator based in Brazil to join our agile Business Systems team. This individual will be a key technical contributor working within our Salesforce ecosystem, helping design, build, and maintain functionality that supports both pre-sales and post-sales operations — spanning marketing and campaign management through business development and policy writing to customer service, claims, and underwriting support.

This is not a passive ticket-filling role. We need someone who can translate ambiguous business needs into well-structured system configurations — operating intelligently, thinking critically about how changes ripple across our platform, and communicating clearly with both technical and non-technical stakeholders. You are the translator between what the business is asking for and how it gets built.

Salesforce is the core platform, and deep expertise there is non-negotiable. Familiarity with adjacent systems (such as financial or billing platforms) is a plus, but we expect Salesforce knowledge to be your foundation — you will have the opportunity to learn the rest of our ecosystem over time.

How You’ll Do It

Design & Configure

• Manage Salesforce security protocols including roles, profiles, sharing rules, and permission sets, as well as license assignment
• Assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
• Construct solutions to complex business problems using standard Salesforce declarative functionality (Lightning Flows, report types and layouts, formula fields, )
• Create and maintain key product documentation, including technical specs, process maps, and customer journey artifacts
• Contribute to Pie’s system documentation repository and internal audit processes

Collaborate & Communicate

• Navigate ambiguity and work autonomously to resolve issues with users and stakeholders across the business
• Translate business intent into system requirements — bridging the gap between what stakeholders ask for and what should actually be built
• Train, educate, and coach business lines to increase self-sufficiency in owning and managing their data
• Work cross-functionally with both technical and non-technical teams, including underwriting, claims, and business development

Execute & Maintain

• Perform regular internal system audits and database maintenance to ensure platform health
• Maintain data integrity across the Salesforce platform and integrated systems
• Assist in data analysis and prep as needed to support user stories and business decisions
• Participate in weekly syncs and agile ceremonies with the broader Business Systems team

Required:

• 4+ years of hands-on Salesforce administration experience, including Sales Cloud and Service Cloud
• Salesforce Certified Administrator (ADM201)
• Demonstrated ability to translate business requirements into Salesforce configurations — not just execute tickets, but articulate why one design or delivery approach is better than another
• Strong written and verbal English communication skills; role requires regular cross-functional collaboration with U.S.-based stakeholders
• Proven ability to work independently in a remote-first environment and operate effectively with ambiguity

Preferred:

• Advanced Admin (ADM211) or Platform App Builder certification — either will significantly strengthen your candidacy
• Experience working with or alongside integrated platforms (billing, ERP, or financial systems)
• Background in consulting or agency work (e.g., Big Four, boutique Salesforce partners)
• Exposure to both pre-sales (marketing, campaigns, pipeline) and post-sales (service, support, operations) Salesforce use cases

About Pie Insurance

Pie Insurance is a technology-driven small business insurance company focused on making commercial insurance simpler, smarter, and more affordable. Our Business Systems team sits at the intersection of technology and business operations, and this role is a critical part of how we scale.

This is a contract role. The position is fully remote and based in Brazil. Candidates must be authorized to work as contractors in Brazil.