Account Manager

ACCOUNT MANAGER

ACCOUNTS – CLIENT SERVICES

JOB SUMMARY:

The Account Manager position provides supplemental support to their overall client services team. This person is instrumental in the effort of ensuring client expectations are exceeded in terms of the specifications outlined in agreed-upon Statements of Work (SOW). Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with internal and potentially external stakeholders. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they may be responsible for daily communication with the client.

Snow’s business is centered around the patient journey, and the Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:

The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:
• Snow Policies and Procedures
• Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
• Adverse Event (AE) Reporting
• The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
• Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The Account Manager must be able to perform the following essential duties and functions:

• Report to and assist the Account Director
  • Potentially interface directly with clients to maintain open and frequent communication
  • Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization
  • Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business
  • Document all marketing projects and meetings on an ongoing basis and complete summary reports and analyses as needed
  • Keep ADs and VPs apprised of key issues regarding account status
  • Identify and implement methods to improve area operations, processes, efficiency, and service to clients
  • Where possible, identify opportunities for effective utilization of the Patient Ambassador ® model in patient-engagement activities, strategies, and/or tactics
  • Thoroughly understand the disease category for each representative brand
  • Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand
  • Interface with clients, contractors, healthcare professionals, and vendors with professionalism
  • Attend and contribute to all internal staff meetings
  • Promote teamwork by being collaborative and supportive of fellow employees’ projects
  • Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement
  • Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines
  • Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc.
  • Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics
  • Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies
  • This position may include up to 20% travel

The Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge:
• General understanding of business and marketing concepts
• General understanding of digital/social media marketing platforms and capabilities
• Ability to synthesize and communicate statistics

Skills & Abilities:
• Strong communication/presentation skills
• Strong conceptual skills
• Proficient in Microsoft PowerPoint, Excel, and Word
• Excellent organizational skills

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by Snow Companies reserves the right to alter, change, or modify this job description at any time, with or without notice, as deemed appropriate and necessary due to operational needs this job include close vision, color vision, and the ability to adjust focus. The employee must be able
to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.