RMA and Delivery Projects Manager

At D-Fend Solutions, our people are our greatest strength — and technology is our passion. Our team of innovators and subject matter experts, including veterans of elite military intelligence technology units, is transforming the way organizations protect themselves from drone threats.

As the global leader in cyber-takeover counter-drone technology, we design and deliver advanced, software-defined solutions that empower our customers to detect, take control, and safely land unauthorized drones — with precision and reliability.

Every day, we push the boundaries of innovation to meet real-world security challenges across industries and environments. We’re proud of our cutting-edge technology, our global reach, and the impact we make in securing the skies.

We’re seeking passionate professionals who thrive in a fast-paced, creative, and collaborative environment — those who want to be part of the next generation of airspace security innovation.

Become a D-Fender! Work with the world’s leading cyber-takeover counter-drone technology provider and shape the future of safe airspace.

As an RMA and project manager, you will:

• Be responsible for the end-to-end RMA process management - ensure timely and accurate processing of product returns, repairs, and replacements while delivering exceptional customer service.
• Coordinate internal resources and third parties/vendors to meet the company’s SLA.
• Definition and implementation of internal RMA process (DS, Engineering and operations).
• Working closely and in cooperation with the Global Services team QA and operations team
• Responsible for status/progress reports and escalated red flags to management
• Manage the logistical relationship with the customers and D-fend’s stakeholders.
• KPI Management: Monitor key performance indicators (KPIs) related to RMA processing times, customer satisfaction, and quality standards, reporting performance to management.
• Focuses on proactively managing the end-to-end contract renewal lifecycle by optimizing customer accounts, collaborating with sales for growth opportunities, and monitoring performance metrics to ensure seamless service continuity and revenue stability.

• Maximize operational efficiency and revenue retention by leveraging a proven track record in RMA oversight, delivery management, and proactive contract lifecycle tracking to ensure seamless service continuity.
• Set customer expectations and maintain customer relationships, providing status updates and setting expectations.
• Excellent familiarity with international logistics and import/export processes.
• Proven working experience as a customer/delivery project manager in similar positions and companies.
• Ability to influence and lead internal & external stakeholders without authority.
• Experience in multidisciplinary systems (HW & SW).
• Excellent written and verbal communication skills in English.
• Solid organizational skills, including attention to detail and multitasking skills.
• Familiarity with ERP system (NetSuite).