Customer Onboarding Analyst

Customer Onboarding Analyst Nivoda | Full-Time | Remote

About Nivoda

Nivoda is the world's leading B2B diamond and gemstone marketplace, trusted by 10,000+ jewelers across the globe. We're on a mission to make global diamond trade simple, transparent, and efficient — connecting retailers with verified suppliers across Antwerp, Mumbai, Hong Kong, New York, and beyond. As we scale rapidly following our $30M Series B, we're building the team that will power the next phase of our growth.

The Role

As a Customer Onboarding Analyst, you'll be the first line of trust on Nivoda's platform. You'll be responsible for verifying the identity and legitimacy of suppliers and buyers onboarding onto our marketplace, ensuring we remain a secure and compliant trading environment for jewelry businesses worldwide. This role sits at the intersection of compliance, operations, and customer experience — and is critical to maintaining the integrity of our global supply chain.

What You'll Do

• Review and verify KYB documentation submitted by new suppliers and buyers during the onboarding process, including business registration documents, proof of identity, trade licenses, and beneficial ownership information

• Conduct risk assessments on new and existing accounts, flagging high-risk profiles for enhanced due diligence (EDD)

• Maintain accurate and up-to-date records of verification outcomes in internal systems (CRM/ATS)

• Liaise with applicants to request missing or clarifying documentation in a professional and timely manner

• Stay current with AML (Anti-Money Laundering) regulations and compliance standards relevant to cross-border trade in high-value goods

• Work cross-functionally with the Sales, Operations, and Finance teams to ensure seamless onboarding without compromising compliance standards

• Identify patterns or anomalies that may indicate fraud or misrepresentation, and escalate appropriately

• Contribute to the continuous improvement of KYB workflows, documentation checklists, and internal SOPs

What We're Looking For

• 1–3 years of experience in a KYB, compliance, fraud, or onboarding verification role — ideally within fintech, marketplace, or high-value goods industries

• Solid understanding of KYB/AML principles and regulatory frameworks (FATF, EU AML Directives, or equivalent)

• Strong attention to detail with the ability to assess risk and make sound judgment calls

• Excellent written and verbal communication skills — you'll be corresponding with business owners and suppliers across multiple geographies

• Comfortable working with documentation in multiple formats and languages (translation tools acceptable if not against GDPR)

• Proficiency with CRM tools, case management systems, or compliance platforms; experience with tools like Ashby, Salesforce, or similar is a plus

• A proactive, process-oriented mindset — you enjoy building structure and improving workflows

• Ability to handle sensitive information with discretion and professionalism

Nice to Have

• Experience in the jewelry, diamond, or luxury goods industry

• Familiarity with international trade documentation (invoices, certificates of origin, GIA/IGI certificates)

• Exposure to compliance tools such as Jumio, Onfido, Sumsub, or similar Risk Operations platforms

• Additional language skills (Hindi, Mandarin, Hebrew, Dutch, or Gujarati are a bonus given our supplier network)

Why Nivoda

• Be part of a fast-growing, globally distributed team transforming a $30B industry

• Work on a product that matters — making diamond trade more transparent, efficient, and fair

• Collaborative, low-ego culture with real ownership and impact

• Competitive salary, benefits, and the chance to grow with the company as we expand into new geographies and categories

Process

• 1st Interview: WHO interview with the Risk Operations Lead .

• Task: Take-home assignment.

• 2nd Interview: FOCUS interview with the Fintech Systems Lead.

• Final Stage: Possible 3rd interview or "Bar Raiser" chat if required.