(Bilingual in Chinese-Mandarin) Logistics Operation Coordinator

About YQN:

YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.

We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of YQN. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.

We are seeking a detail-oriented and proactive Bilingual Logistics Coordinator to join our growing team. This position is primarily responsible for managing communication with our trucking vendors and ensuring the timely coordination of shipments. The role also involves light customer service, including order updates and issue resolution.

Key Responsibilities:

• Coordinate and schedule daily shipment-related tasks with trucking vendors.
• Maintain clear and consistent communication with carriers to ensure timely pickups and deliveries.
• Track shipments and proactively address any delays or issues.
• Manage vendor performance and maintain positive working relationships to ensure a seamless workflow.
• Collaborate with internal teams to align logistics plans with business needs.
• Provide shipment updates and basic support to customers as needed.
• Maintain accurate records of shipments, rates, and communications.
• Assist in resolving any transportation or delivery issues.

Qualifications:

• At least 1 year of experience in logistics, transportation coordination, or a related field is preferred.
• Strong communication and problem-solving skills.
• Must be fluent in both English and Chinese.
• Ability to multitask and work in a fast-paced environment.
• Experience with logistics software or transportation management systems (TMS) is a plus.
• Customer service experience is a plus.
• High school diploma or equivalent required; college degree preferred.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour