Bilingual Virtual Assistant (Spanish & English) – Legal Support

Overview A solo attorney based in Reno, Nevada is seeking a reliable and bilingual (Spanish & English) Virtual Assistant to support client communication, administrative tasks, and phone handling. This role is ideal for someone who is organized, a strong communicator, and comfortable handling high volumes of simple, repetitive workflows in a professional environment.

 

Key Responsibilities Client Communication

● Send initial onboarding messages to new clients

● Guide clients on next steps (booking calls, required info)

● Conduct follow-ups with clients

● Handle inbound calls and direct queries appropriately

 

Administrative Support

● Assist with case-related admin tasks in a case management system

● Maintain organized client records

● Support general inbox and communication management

 

Phone Support

● Answer incoming calls professionally

● Qualify callers (new vs existing clients, type of case, etc.)

● Route or escalate queries when needed

 

Requirements 

● Fluent in Spanish and English (non-negotiable)

● Strong communication skills (written & verbal)

● Comfortable handling phone-based roles

● Highly organized and detail-oriented

● Ability to follow structured workflows

 

Nice to Have

● Experience in legal, admin or client support roles 

● Experience handling high-volume communication

● Exposure to CRMs or case management systems

 

Tools & Systems

● Microsoft Outlook (email & calendar) 

● OneDrive & SharePoint

● Case management system: InfoTEMS (training provided)

● Phone system: GoToConnect

 

 Working Style

● Flexible hours (some alignment to US business hours required for calls)

● Output-focused (client is NOT a micromanager)

● Opportunity to grow into a full-time role