Associate Care Representative - Special Programs

For almost 30 years, SQA Services has been a premier leader in the provision of managed supplier quality services for audits, assessments, remote surveillance assessments, corrective actions, remediation, inspections, and engineering to manufacturers within all industries. We deliver services by deploying associates who are located throughout the United States and in 90+ countries around the world to your supplier sites. Our associates are expert quality assurance professionals with broad experience and local knowledge who can represent our clients on-demand and on-site faster than our competitors.

We are seeking a proactive and people-focused professional to serve as a key liaison between employees, human resources, and on-site teams. In this role, you will be the primary point of contact for employee support—addressing inquiries, resolving issues, and ensuring positive, compliant employee experience. You’ll manage timekeeping processes, support onboarding, maintain accurate records, and assist with investigations, all while collaborating cross-functionally to support operations and project success.

• Serve as the primary point of contact for employee inquiries related to policies, timekeeping, and general concerns
• Resolve employee issues promptly while maintaining professionalism and confidentiality
• Maintain accurate records of employee interactions and support HR investigations as needed
• Assist with timesheet reviews and the approval process
• Guide employees in using self-service tools such as STEPQ
• Collaborate with HR and cross-functional teams to support operations, project execution, and enhance overall employee experience
• Support onboarding tasks for new hire associates

• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.)
• Strong communication and interpersonal skills, with a professional and approachable demeanor
• Effective problem-solving abilities, including conflict resolution and de-escalation
• Ability to manage multiple priorities while staying organized and detail oriented
• Sound judgement in determining when to resolve or escalate issues
• Emotional intelligence, including active listening, empathy, and professionalism under pressure
• Receptive to feedback with a continuous improvement mindset
• Ability to demonstrate a firm but fair demeanor in decision making

• 3+ years of experience in an admin or HR role
• 1+ year of experience in a manufacturing environment or consulting company

SQA is an Equal Opportunity Employer; employment with us is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

(*) To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.