Account Coordinator

Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership.   JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management.   With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com. 

Position Summary:

The Account Coordinator plays a key role in supporting JSSI’s Client Services team by ensuring seamless support for the customer and department operations. This Account Coordinator is responsible for assisting with contract administration, data management, client inquiries, and day-to-day operational department tasks. The Account Coordinator works closely with the Client Relationship Managers (CRMs) and the Operations Lead to enhance overall efficiency and provide a superior client experience.

Location: This position can be based in either JSSI’s office in Chicago, IL.

• Support CRMs in managing client accounts by handling administrative tasks related to contract management, reporting, and documentation.
• Assist new clients during the onboarding process by, helping with registration on the MyJSSI customer portal, and ensuring timely submission of the initial flight hour report.
• Monitor and track client reporting obligations, ensuring accuracy and timely submissions.
• Respond to routine client inquiries regarding payments, account updates, customer portal, CS live chat, and ensuring emails and calls to the CS general line are routed to appropriate CRM or JSSI contact.
• Collaborate with internal teams, including Accounting and Credit & Collections, to track outstanding payments and assist in collections reporting.
• Maintain and update client records in CRM systems (e.g., Salesforce) and internal databases.
• Generate accurate reports to support operational efficiencies and customer service initiatives. The reports will be shared with the CS leadership team.
• Support contract renewals and transfers by coordinating with CRMs and Contracts Specialists.
• Assist with special projects and process improvements to enhance customer service delivery.
• Perform other responsibilities as assigned.

• Bachelor’s degree preferred or equivalent experience in customer service, account management, or administrative support.
• Minimum of 2 years of experience in a customer-facing or support role, preferably in aviation, financial services, or a related industry.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and CRM software (Salesforce preferred).
• Ability to work independently in a fast-paced environment while maintaining a high level of organization.
• Positive attitude, strong work ethic, and ability to collaborate effectively with cross-functional teams.