Senior IT Support Specialist

About the role:

This role is responsible for keeping Roboyo's internal IT infrastructure running smoothly across the India region and supporting employees globally where required. The IT Support Specialist acts as the primary point of contact for hardware, software, and systems issues, while also contributing to infrastructure administration, cloud services management, and IT security compliance.

Key Responsibilities

End-Use Support

• Serve as first and second-level support for Roboyo employees, resolving IT incidents efficiently and maintaining employee productivity

• Troubleshoot Windows 11 workstations including OS errors, application failures, performance issues, and updates

• Install, configure, and maintain printers, scanners, and other peripherals; resolve driver conflicts and network printing issues

• Diagnose and resolve network connectivity problems (Wi-Fi, VPN, DNS, DHCP)

• Troubleshoot Android and iOS smart devices

Cloud & SaaS Management

• Manage user identities and access via Microsoft Entra ID (formerly Azure AD): provisioning, deprovisioning, group management, and MFA enrolment

• Support Virtual Machine operations in Azure: start/stop/resize, snapshot management, disk operations, and basic cost awareness

• Administer Microsoft 365 workloads including Exchange Online, Teams, SharePoint Online, and OneDrive

• Support onboarding/offboarding of users across cloud platforms

Security & Compliance

• Respond to security alerts, phishing reports, and suspicious activity in line with company incident response procedures

• Ensure devices meet compliance baselines (patch levels, encryption, antivirus) before granting network access

• Educate end-users on security best practices: password hygiene, MFA, phishing awareness, and safe data handling

• Participate in periodic access reviews to validate user permissions align with role requirements

• Support internal and external audits as part of Roboyo's ISO 27001 certification

• Maintain process-oriented working practices in line with ISO 27001 standards

Documentation & Improvement

• Create and maintain accurate technical documentation

• Identify opportunities to optimise internal IT work processes and implement improvements

• Contribute to internal IT projects and initiatives

Must-Have Requirements

• 3–5 years of hands-on IT support and/or systems administration experience

• Solid experience with Windows Server and Windows 11 client administration

• Working knowledge of Microsoft Entra ID: user/group lifecycle, Conditional Access, MFA, Hands-on experience with Microsoft Azure or Azure AD / Entra ID

• Familiarity with Azure Virtual Machines: portal navigation, basic VM operations, understanding of Azure RBAC

• Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune)

• Familiarity with networking fundamentals: LAN, firewall, switches

• Strong understanding of information security principles: Zero Trust, least privilege, data classification

• Business-level English fluency (written and spoken) — essential for global team collaboration

• Analytical thinking, strong communication, and a structured working approach

Nice-to-Have skills

• Microsoft certifications: AZ-104, MS-102, SC-300, or others

• Scripting skills in PowerShell or similar (Python, C#)

• Familiarity with patch/vulnerability management tools

• Knowledge of ISO 27001 requirements or experience in an ISO-certified environment

• Exposure to identity governance concepts: access reviews, Privileged Identity Management (PIM)

• Experience managing Microsoft Intune or other MDM solutions

• Prior experience in a global or multi-region company

What we offer

• Tailored development plan with career coaching

• Regular feedback – we value your opinion, and we appreciate new ideas

• International career and project opportunities

• Deepen your working knowledge through our structured training courses

• Immerse yourself in an exciting, positive, and creative atmosphere and generate novel solutions to some of our client's most complex challenges

• Work in different international and cross-cultural teams